I want to let you all know how we here at Twitchy Hands Creative (home of Colorsong Yarn & addi Needle Shop) are handling operations during the COVID-19 pandemic. We take the threat to public health very seriously, and are doing everything we can to keep our community, locally and at large, as safe as possible.
Our top priority is limiting our exposure to any other people. My family and I started self-isolating early, and eliminated all non-essential contact. We are working with only one person in the warehouse at a time. We’ve arranged for all incoming/outgoing packages to be picked up/dropped off on our porch to limit contact even further.
We will continue to meet/exceed all local, state, and federal guidelines for self-isolation. We plan to continue business as usual as long as our distribution systems are functioning. So if you need any yarn or tools to keep you busy, we’re happy to help!
As with most things, our vendors are experiencing fluctuations in both their production abilities and their supply chains. Thus, we may run out of some products as we wait for new supplies to arrive. I am doing my very best to keep the website up-to-date with back-ordered items, but occasionally you may purchase something that has run out of stock before I’m able to put up a note.
No matter what, you will receive an email from me regarding any backordered items as soon as possible. I am always more than happy to cancel and refund any order if a customer does not wish to wait for backordered items to arrive. I sincerely appreciate your patience and understanding while navigating this unusual situation.
We ship all packages through the US Postal Service. As such, we are affected whenever there are service slow-downs. Please understand that while packages are sometimes delayed, they are almost always delivered. We have very few lost packages. If you need your items quickly, please upgrade your shipping option to Priority or Express. As we approach the holiday season, delivery times and delays get longer; please consider this when placing your order.
If you have any questions or concerns, please contact us at:
Twitchy Hands Creative
211 S. 9th St.
Philomath OR 97370