Order Processing

We ship most orders the day after we receive them — if you order on a Tuesday, we ship your items out Wednesday morning. Friday and weekend orders are shipped Monday morning. U.S. orders are shipped for free using First Class Mail. You may pay extra to upgrade your order to Priority or Express shipping.

International orders of $100US or more are shipped for free using International First Class Mail. You may pay extra to upgrade your order to International Priority or International Express shipping.

If you order an item that is temporarily out of stock, we will backorder it and ship it as soon as the new stock arrives. Most backordered addi items take about 1-3 days to arrive, though some may be backordered at the factory in Germany and take longer to arrive. Most Fleece Artist and Hand Maiden items take about 2-3 weeks to arrive, though some items may take longer depending on yarn base availability.

Your payment is completed in full at the time of checkout, even for backordered or pre-order items. Please provide a phone number if possible. We will only contact you if we have questions or issues with your order. We do not sell or give out our customers’ contact information for any reason. If you have questions, please do not hesitate to contact us

email

hello@twitchyhands.com

mail

Twitchy Hands Creative
211 S. 9th St.
Philomath OR 97370