We ship most orders the day after we receive them — if you order on a Tuesday, we ship your items out Wednesday morning. Friday and weekend orders are shipped Monday morning. U.S. orders are shipped for free using First Class Mail. You may pay extra to upgrade your order to Priority or Express shipping.
International orders of $100US or more are shipped for free using International First Class Mail. You may pay extra to upgrade your order to International Priority or International Express shipping.
Sometimes an item is out of stock; you’ll see a note about a wait time just above the Add To Cart button when you select the item. You may still order it and we will put it on backorder. Most backordered addi items take about 1-3 days to arrive, though some may be backordered at the factory in Germany and take longer to arrive. Most Fleece Artist and Hand Maiden items usually take between 2-6 weeks to arrive, depending on yarn base availability and time of year. Average wait time for each yarn will be given on ordering page when yarn is selected.
If your order contains short-term (1-3 day) backorders, we’ll hold your order and ship it when it’s complete. If your order contains long-term backorders, we’ll ship in-stock items immediately and the backordered items when the new supply arrives. If the destination is international, we will always hold everything until the order is complete.
Your payment is completed in full at the time of checkout, including for backordered or pre-order items. Please provide a phone number if possible. We will only contact you if we have questions or issues with your order. We do not sell or give out our customers’ contact information for any reason. If you have questions, please do not hesitate to contact us.