If any item arrives damaged or defective, contact us and we will arrange to replace it as soon as possible.
A note about yarn: Please understand that no two yarns or kits, even of the same colorway, will ever look exactly alike. We always photograph every new dye lot of yarn that comes in, but skeins within the same dye lot can vary quite a bit; and of course, the yarn image may vary from monitor to monitor. Colorways may vary from one batch to another – this is part of the artistry of Fleece Artist and Hand Maiden yarns and is not a defect.
If you decide that an item does not meet your needs, we will be happy to issue a store credit or refund for items returned in a sale-able condition within 30 days from the original date of shipping (we will be flexible if an item was delayed within the USPS). Please note: items that have shipped free and are returned for reasons other than our error or product defect will have the original cost of shipping deducted from the store credit or refund. If you prefer to make an exchange, we will not deduct the original cost of shipping from your store credit, but we will charge shipping for the replacement package. Purchase of expedited shipping (Priority, Express, etc.) cannot be refunded for any reason.
Sale-able condition, for yarn, means that the skein is still intact, including tags; it has not been wound into a ball, and it has not absorbed or been exposed to any strong odors.
Sale-able condition for tools (including knitting needles, crochet hooks, accessories, etc.) means that the item includes all retail packaging (zip-top bag, plastic packaging, or box; cardboard insert and/or any brochures or instructions), and has not absorbed or been exposed to any strong odors.
Please pack your items for return/exchange carefully — we cannot accept returns that have been damaged on their way back to us. If your returned item has acquired any odors (such as cigarette smoke, perfume/lotion, etc.), we will be unable to accept a return for any reason. If an item cannot be accepted for return, we will ship it back to you for the actual cost of postage.
Please return items to the address below. Include a note with your name, email address, and instructions for what you’d like for us to do (refund, exchange, etc.); it is helpful if you include a copy of your receipt, though not necessary. Once we receive it, we’ll refund or exchange your items ASAP. We do not provide return postage labels unless we shipped out an incorrect item.
Sales of Special Order Yarns and Clearance Corner yarns are final; no returns.
If you have questions or encounter difficulties, please contact us.