Shipping Policy

Domestic Shipping:

FREE SHIPPING inside US, APO, FPO, Protectorates for all yarn, needles, hooks, and accessories with no minimum purchase. You may choose to upgrade shipping for an additional cost.

International Shipping:

FREE SHIPPING on all orders of $100US or more; orders below $100US pay actual shipping (including insurance where available) for all yarn, needles, hooks, and accessories. You may choose to upgrade the free shipping option for an additional cost.

Shipping Policies:

  • All orders are shipped via USPS only. Please be sure to give us an accurate postal mailing address.
  • Our ability to offer free shipping is based on our ability to ship efficiently. We will combine orders for shipment when you submit more than one in a single processing day or over a weekend unless instructed otherwise. We will choose the most economical shipping method available for your order.
  • If you have backordered items that we expect to receive in 1-3 days and you have chosen free shipping, we will hold your order until it is complete. If you prefer us to ship a partial order, you may pay to ship the second package. All international orders will be held until all items are available, regardless of wait time.
  • If you have backordered items that will be longer than one week, we will ship your in-stock items immediately and the backordered items when they arrive (for domestic orders only; all international orders will be held until complete).
  • Backordered items ship via First Class Mail.
  • If you are paying for expedited shipping (Priority or Express), and would like your order to go out the same day it is placed, you’ll need to e-mail us at hello@twitchyhands.com to let us know.  We will do our best to accommodate you. All other expedited packages, and packages that ship for free, will go out the following processing day.
  • If your order ships and is returned to us because you provided an incorrect shipping address, you will be responsible for the cost of re-shipping to the correct address. If you decide to cancel the order rather than re-ship, we will refund your total less our original cost of shipping (if your order shipped for free).
  • If your package is returned to us marked “unclaimed” by your post office, you will be responsible for the cost of re-shipping. If you prefer a refund, if less than 30 days has passed since your order, we will refund you for the original cost less our cost of shipping (if your order shipped for free), or for the full cost of the order (if you paid for shipping). If more than 30 days has passed, we will issue you a store credit for the cost of your original order less the cost of shipping if your item shipped for free. If you paid for shipping, you will receive the full value of your original order in store credit.
  • If a package has been marked delivered by the post office, we consider it to have been delivered, and we cannot be responsible if you have not received it. Your next step will be to contact your local post office. Please provide a secure mailing address for receiving orders. If you have an unsecured mail box, you may wish to have your package delivered to an alternate address.
  • If you would like to add signature confirmation or additional insurance to your package, please contact us and we will be happy to help.
  • Please also note that your country may apply customs and/or delivery fees. These fees vary from country to country and Twitchy Hands Creative, Inc. is not responsible for them, even if your order qualified for free shipping.
  • We cannot include inaccurate value declarations on customs forms, as this is illegal. However, we do not include shipping fees in the total value.
  • Due to USPS regulations, the maximum value of packages being shipped internationally is $400US. If your order has a total value more than $400, we will break your order up into smaller packages.
  • We guarantee all domestic deliveries.
  • At this time, we are unable to guarantee delivery to any international countries. Please note that the purchaser assumes the full risk of orders shipped to the listed countries.

If a package is lost in the mail:

  • Thankfully, this happens only rarely. However, please be aware that for domestic shipments, we will need to wait 10 days after the last recorded entry in the USPS Tracking History (visit www.usps.com to check tracking history) before re-shipping or refunding your order. The USPS may extend the amount of time required to declare a package lost during high-volume seasons (e.g. the end of year holidays) or during worker shortages (e.g. widespread COVID-19 outbreaks). We will always default to the current USPS lost package requirements.
  • For international packages, we must wait a minimum of 30 days before initiating a lost package request. We do not guarantee delivery for international packages, so will not re-ship or refund these shipments. However, we will of course do everything we can to track down your missing package.

If you have any questions or encounter problems, please contact us at

email

hello@twitchyhands.com

mail

Twitchy Hands Creative
211 S. 9th St.
Philomath OR 97370